Poor Customer Service - Specific Comments

Written By:  Andrew & Becx Eide

Today we are going to talk about what we classify as poor customer service. We will post additional topics during the month of August to give you specifics on poor customer service but today we are talking in general terms.

What constitutes poor customer service? Actually it depends on the person receiving the service whether they determine if the service was poor or not. Everyone has a different view, and tolerance level, on the service they receive.

For instance you go to a fast food burger restaurant and you order a burger with the specific request that they do not put pickles on your burger. If your burger is delivered with pickles on it then that, in our opinion, is poor customer service.

Andrew’s mother use to go to a burger restaurant in San Leandro called Jerry’s Burgers. She always ordered the same thing, and she frequented Jerry’s Burgers often, so most of the clerks knew her desires. Andrew’s mother would always order two plain cheeseburgers, plain as in no condiments, no tomato, no lettuce, no pickles, no mayonnaise or mustard or ketchup, just a plain cheeseburger on a plain bun. Most of the time the cheeseburgers would be delivered with all sorts of condiments and other items on the burger and she would have to return it and tell them to redo the order since they got it incorrect. That, in our opinion, is poor customer service.

When you go to a major chain department store or grocery store, and you need customer service but you are unable to find anyone to assist you that, in our opinion, is poor customer service. In this case we are talking in excess of five minutes searching for someone to assist you.

You take your car to the dealership for regular scheduled maintenance and it includes a routine oil change. When you get home you notice oil leaking out of your engine onto your driveway. You have to get back in your car and return to the dealership. They check and find out that the mechanic who changed the oil on your car didn’t replace the plug tightly so the oil was leaking out of your car’s engine. That, in our opinion, is poor customer service.

You get the idea what we will be talking about this month. Most of the specific items will be from Andrew’s personal experience. He has promised he would mention only the type of business, and not the actual name of the business or banking institution, to avoid problems with them complaining about our articles.