Chadwicks Of Boston

Written By:  Andrew Eide

Chadwicks of Boston is a major catalog sales company and they have been around for a long time. However their customer service is horrible and due to what they did to me I will never shop them again. Here is my story.

It was in the mid-1990’s we ordered several items from Chadwicks of Boston. I tried to tell my wife to go into stores to purchase items as you can see the items and try them on. I told her when you order from a catalog, or online, you often get the wrong item, wrong color, wrong size, or some other problem.

When the items arrived most of it was the wrong size, wrong color, and the dress she ordered didn’t fit. I sent the items back and told them to issue a refund to my credit card I used on my account.

After two weeks I had no refund on my credit card so I called Chadwicks of Boston. They told me a credit was issued. I told them no credit was received.

After five minutes they came back on the phone to tell me they issued the credit to some other Chadwicks of Boston customer. So I told them that’s their problem and demanded they credit my credit card for the refund.

Chadwicks of Boston’s response shocked me. They said they could NOT process the credit back to my credit card until they recover the money they wrongfully credited to another customer. I told them that was stupid but they said that’s how they had to do it.

I wanted two more weeks and still no credit returned to my credit card. I called Chadwicks of Boston again and again they guaranteed me they credited back to my credit card. After a five minute wait they told me they again sent the credit to the other customer they previously wrongfully credited my refund to and did it again a second time.

I told them if I didn’t have the credit back to my credit card in one week they would be sued. I got my credit back within one week and I vowed never to shop at Chadwicks of Boston again.