For many years Amazon had pretty good customer service.
Over the past few years their customer service has been horrible with the main
problem being when items are shipped from Amazon using Amazon Shipping rather
than the United States Postal Service, UPS, or FedEx. Here’s our two examples
of how Amazon’s customer service failed us.
Becx purchased an item on Amazon. Up to this point in
time she had good service from them. The item she purchased was needed in less
than one week. The problem is that with regular shipping it said on Amazon’s
website that it might take 7 to 10 days to arrive. Becx opted for two-day
shipping to ensure we had the item before the special event came up that she
needed the item for.
The item showed up in two days and in good shape. So far
so good with Amazon customer service right? Wrong! A few days later she
received calls from several credit card companies she pays monthly and they
said their payments were rejected by our bank due to “insufficient fund.” Becx
protested as she knew she had over $100 in her Checking Account.
When Becx went to her checking account she found that the
money she had was wiped out due to Amazon charging her, without her knowledge,
$100 for an Amazon Prime membership. When she called Amazon to protest that she
never signed up for Amazon Prime they tried to tell her that since she asked
for two-day shipping they had the right to assign her and charge her for an
Amazon Prime membership of $100.
Becx protested stating that when we order something and
want it delivered faster than normal shipping all that amounts to is a few
Dollars more to cover the faster shipping. She demanded Amazon refund her $100
and they did but the damage was done due to the credit card companies she
legally processed payments for refused to waive the late fees they charged her
for late payment even though it was not her fault it was Amazon’s fault.
My sister sentsome items to us and Amazon said it shipped
via Amazon Shipping instead of USPS, FedEx, or UPS. The items were to be
delivered by 6 p.m. on May 3rd. The items never showed up. Then we
got an update on the shipping that it was to show up by May 5th and
the items never showed up. Then the final update from Amazon was that the items
were dropped off at the Leasing Office of our Apartment Complex.
I went to the Leasing Office and no box was there. Amazon
never delivered the items. A search on the Internet found hundreds of
complaints of items never received or delivered to the wrong address.
Several days later while I was in our Leasing Office they
told me I had a box. It was the box from Amazon I was waiting for that was
never delivered. I asked if Amazon just delivered it our Leasing Agent told me
no that it was wrongfully delivered to a different apartment complex in Duluth,
Georgia, and the person who wrongfully received our box was nice enough to
drive it over to our Apartment Complex and give it to our Leasing Office.
I hate poor customer service and had the person who
wrongfully received our shipment not brought it to our Apartment Complex my
sister could have been out a lot of money for her purchase.
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