Written By: Andrew & Becx Eide
We received the package in the mail today from the United States Postal Service (USPS).
The first thing we did was check how the address was on the label of the package. It was our name, address, city, state, zip and the apartment number was there.
The USPS tracking number was correct.
The only conclusion we can come to is that the Post Office, when they sorted the mail on January 20, 2015, accidentally put our package into the bin for a different Mail Carrier. When that Mail Carrier was delivering his mail he realized he had leftover items and realized the one for us was in his truck by mistake.
So we conclude that on January 20, 2015, they returned the package to the Post Office and they sorted it correctly this morning and our regular Mail Carrier delivered it to us.
Once again I have to state that I understand mistakes happen and I've sure made enough of them over my lifetime.
However when mistakes happen that affect us then I have to complain and demand better customer service. I can be the wrong item sent to you by Amazon. It can be the wrong meal delivered to your table at a restaurant. It can be Pogo game site where I play a lot of games and they malfunction 25 percent of the time.
Although malfunctions on websites will happen, and incorrect merchandise will be sent to you, and a wrong meal will be delivered to your table, unless all of us demand better customer service then the level of customer service will continue to decline.
At least we got our package with the cover for Nanay's tablet computer.
No comments:
Post a Comment